A mid-size SUV was paid for in advance at the airport. The customer was pleased to find that the vehicle was a new model, which added to the overall positive experience.
The customer was extremely satisfied with the service provided by the team. They commended the Dollar team for their excellent service and expressed their appreciation for the team's efforts.
Despite having already clocked out for the day, the team member saw the customer's struggle and took the initiative to help. She worked to get the customer into a car, handling the situation with grace and respect. This act of kindness saved the customer from a potentially miserable night before a long day of work.
The customer was saved from an almost miserable night before a long day of work thanks to the team member's assistance. This positive experience likely had a positive impact on the customer's work day, as they were able to start the day on a good note.
The customer had a highly positive experience, from the condition of the vehicle to the service provided by the team. The team's willingness to go above and beyond, even after hours, left a lasting impression on the customer. This level of service is likely to encourage repeat business and positive word-of-mouth referrals.